LOCAL CASE/EXAMPLE

Internal knowledge sharing for an optimal performance

XPTO, Ltda is a highly successful IT company, ranked among top European best places to work and with a strong and fluid knowledge and idea sharing culture. As part of its expansion and internationalization strategy, XPTO acquired a promising South American company. While this new acquisition was very promising, with a young, hardworking, and dynamic team, the implemented processes, practices and organizational culture was far from being as effective as the XPTO ones and contributed to many flaws that were compromising the performance of the company.

Since the first moment, it was clear for XPTO the importance of working with the new team to transfer processes, change the internal culture and implement practices and channels to link this new team with the company teams working in offices in so many other countries.

A collaborative working plan was designed and put in place. The first step was the creation of multidisciplinary team that travelled and worked with the new team, in their own offices, for a couple of weeks. This peer-to-peer learning allowed the transfer of knowledge and information to support the new team to engage in the company culture and working processes, as well as the immersion in the company operations.

After the personal engagement in the knowledge sharing process, the company followed with the continuous interaction with team through IT sharing platforms and regular in person visits. Making use of the company online sharing platforms, the new team was in constant contact with teams from all over the world, sharing information, knowledge and discussing solutions and opportunities.

The successful knowledge transfer allowed the company expansion, keeping its core strategic advantage – having the best place to work, were employees feel happy and are highly engaged and committed with the success of its projects, and have all the tools and environment to share their ideas and knowledge.